Privacy Policy

Privacy Policy This Privacy Policy explains how Cassandra's Kitchen collects, uses, and protects your personal information. Information We Collect We may collect the following types of personal information: • Full name • Email address • Phone number • Billing and shipping address • Order information • Contact messages and enquiries • Newsletter subscription details • Booking information (chef bookings, catering requests) • IP address and browser/device information • Cookies and analytics data Payment Information We do not store your credit card or payment details. All payments are processed securely through Stripe. We only receive confirmation of your payment and do not handle your card information directly. How We Collect Information We collect information when you: • Place an order • Create an account or check out as a guest • Subscribe to our newsletter • Contact us via our forms or chat • Request a booking or return • Browse our website (via cookies and analytics) Why We Collect Information We use your information to: • Process and fulfil your orders • Communicate with you about your orders • Provide customer support • Send transactional emails (order confirmations, shipping updates) • Send marketing emails (only if you have opted in) • Improve our products and services • Comply with legal obligations Who We Share Information With We share your information with the following service providers to operate our business: • Stripe (payment processing) • Australia Post (shipping) • Google / Gmail (email delivery) • Vercel (website hosting) • Neon (database hosting) We do not sell or rent your personal information to third parties. Cookies We use cookies to improve your browsing experience, analyse website traffic, and remember your preferences. You can control cookies through your browser settings. Data Retention We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Your Rights You have the right to: • Request access to your personal information • Request correction of inaccurate information • Request that we delete your personal information (subject to legal requirements) • Opt out of marketing communications at any time • Make a privacy complaint To exercise any of these rights, please contact us through our Contact Us page. International Data Transfers Your information may be transferred to and processed in countries other than Australia. By using our website, you consent to such transfers. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Contact If you have any questions about this Privacy Policy, please contact us through our Contact Us page. Cassandra's Kitchen Operated by Unfilttered Threads